My wife pointed to a flashing message machine this morning. It turned out to be someone from Bill Me Later. Oh-oh! Had I been too quick to criticize? Would I have to never stop trying to make up for the bad-mouthing I've been giving them? I couldn't return the call fast enough, though I must say, it was the first time I felt nervous in a situation like this in a very long time.
And from experience, I know that when someone from a company initiates contact this far into a bad set of circumstances, there's a very high probability that a good will gesture is in the immediate offing.
Which means I'd have to not just eat my words, I'd have to apologize profusely to the company, to you, and I'd have to humbly admit how wrong I was… for starters.
Well, I called the person back, and you won't believe the outcome. It's way more than I could have anticipated.
Gia Mooney had no more concern for Bill Me Later's role in the misunderstanding and the subsequent nuisance they caused me (and she was still causing me as you're about to see) than the previous supervisor I spoke to last week. And not only was she a monolith, she actually told me that BML had done everything properly. I asked if that included the non response to my emails, but since she was talking nonstop, she missed that.
And that was after I'd not only gone to the trouble of stating my case yet again, but after I'd asked her if there was any point in restating my case yet again. I specifically inquired as to whether she had her mind already made up such that nothing I'd say could make any difference, and she replied that if I had any "new information," she'd hear it.
Well, everything old is new again How did I know what she knew and what she didn't, so…off I went.
But she even topped herself after it was abundantly clear she was an immovable object.
I asked why she bothered to call me if she'd already predetermined the outcome, and her reply? Because I'd asked the supervisor on Friday to have her supervisor contact me. I swear!
But I could top that – I said, "Well then, have YOUR supervisor call me then."
And she regained the summit with this – "You'll have to write him, he doesn't call people." (rimshot)
I told her that I'd pay the balance today if she'd guarantee that I;d have no further charges or nuisance.
GM: "I can handle that."
Me: "Fine, and I'll continue to talk about my terrible experience with Bill Me Later."
GM: "If that's what you want to do… have a great day."
The balance is already paid, but ironically, Before I talked to Gia, I'd already decided that if BML belatedly came through, I was going to shock Buy.com by returning their credit.
Since that didn't happen, Buy, Bill, and Me? Well, we're all losers.
And about the title, Bill Me Later is certainly going the extra miile – they certainly have no intention of being the second worst company in America, and they're not going to rest until people know they're at absolute zero – neither will I.