Well, it has already taken more time than it's worth from a monetary standpoint, but the principle is what's more important. When you have a bad experience with a company, you own it to people to let them know about your encounter so that they can judge for themselves and possibly be more prepared for the possibility of a bad experience of their own.
So I've written Bill Me Later several more times without further acknowledgement on their part, so their intent is clearly to shut the door, customer be damned, what's one customer anyway?
But I've also written to Buy.com, the company from which I bought the product, and I wrote Amazon because I'd heard they had an ownership stake in BML. To my amazement, Amazon replied almost immediately, not only denying any ownership, but further informing me that Amazon was discontinuing it's relationship with Bill Me Later – so yay! Though I wouldn't read too much into that. It could be that Amazon was flooded with complaints, but it's just as likely that the company will be using other avenues for receiving payment.
My approach to Buy.com, however is different. Since this all happened on their site, they are ultimately responsible. I acknowledged my ignorance in my email, but it's still the case that my ignorance should not have mattered. If I wasn't getting a discount, that should have been clear, and it was just the opposite – I was led to believe that the discount was forthcoming.
I'm also preparing a letter to PayPal because not only did they introduce me to BML, but when I went to pay for something I bought this very day, the ONLY alternative I was presented at first was Bill Me Later. I had to wait for the promo to conclude before I could select PayPal as my payment method. That's sure gonna grate on me if it continues.
So I'm wondering what you think my chances are? Should I kiss the $25. goodbye and prepare for other fees because I didn't pay the balance in full to BML? What would you expect if you were in my place?
I guarantee one thing… this is not the end of the story.